Legal

Privacy Policy

Last updated: February 2026

This Privacy Policy describes how Roundso ("we", "us", "our") collects, uses, and shares information when you use our website and services at round.so and our lead management and WhatsApp integration features.

Information We Collect

Information You Provide

We collect information you provide directly to us, such as when you:

  • Create an account
  • Fill out a form
  • Make a purchase
  • Contact us for support
  • Subscribe to our newsletter

This information may include your name, email address, postal address, phone number, and payment information.

Information We Collect Automatically

When you use our services, we automatically collect certain information, including:

  • Log Information: We collect log information about your use of our services, including your browser type, access times, pages viewed, and your IP address.
  • Device Information: We collect information about the device you use to access our services, including the hardware model, operating system, and unique device identifiers.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our services.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Communicate with you about products, services, and events
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience

WhatsApp and Meta (Facebook) Platform Data

If your organization connects a WhatsApp number to Roundso, we receive message data from Meta's WhatsApp Business Platform (Cloud API) on your behalf. We use this data only to:

  • Create or update lead records in your account (e.g. sender phone number, name when provided by Meta, and message content in notes)
  • Provide our lead management service to your organization

We do not use this data for advertising, sell it, or share it with third parties. It is stored and processed only to deliver the service to the business that owns the connected WhatsApp number. Meta's use of data is governed by Meta's Privacy Policy.

Information Sharing

We may share information about you as follows:

  • With Service Providers: We share information with third-party vendors who provide services on our behalf.
  • For Legal Reasons: We may share information if we believe disclosure is necessary to comply with applicable laws or legal processes.
  • With Your Consent: We may share information with your consent or at your direction.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to delete your personal information
  • The right to object to processing
  • The right to data portability

Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hello@roundso.com

For more ways to get in touch, see our contact page.